Privacy Policy

1. General Information

The protection of your personal data is important to us. This privacy policy informs you about the type, scope and purpose of the processing of personal data on the Mercatora website.

2. Controller

Mercatora
Owner: Felice Krattinger
Elisabeth-Selbert-Allee 5
63225 Langen
Germany
Email: contact@mercatora.com

3. Data Collection on this Website

a) Server log files

Our hosting provider (Netlify) automatically collects and stores information in server log files that your browser transmits. This includes in particular:

• IP address
• Date and time of the request
• Browser type and version
• Operating system
• Referrer URL

This data is used exclusively for the technical monitoring and security of the website.

b) Registration and user accounts

When you create a user account, personal data such as your name, email address and any other profile information is collected and stored. This data is used to provide platform functionality and to communicate with you.

c) Contact forms and communication

When you contact us via a form or by email, the information you provide is stored to process your request.

4. Use of Supabase (backend & authentication)

We use Supabase to provide user accounts and database functionality. Provider: Supabase Inc.

As part of this use, personal data such as login data and usage information may be processed. Processing serves the technical provision of the platform.

5. Use of Netlify (hosting)

Our website is hosted by Netlify. Provider: Netlify Inc.

Netlify processes server log data to ensure the operation and security of the website.

6. Use of Calendly

We use Calendly for appointment scheduling. Provider: Calendly LLC.

When you book an appointment, the data you provide (e.g. name, email address) is transmitted to Calendly and processed there.

7. Cookies

Our website uses cookies. Cookies are small text files stored on your device. They are used to improve the use of the website and to provide certain features (e.g. login).

8. International data transfers

As Mercatora operates internationally, data may be processed outside the European Union. In such cases, we ensure that appropriate safeguards are in place in accordance with the GDPR.

9. Storage period

Personal data is only stored for as long as is necessary for the respective purposes or as required by statutory retention periods.

10. Your rights

You have the right at any time to:

• Access your stored data
• Rectification of inaccurate data
• Erasure of your data
• Restriction of processing
• Object to processing

11. Contact

For any privacy-related questions you can reach us at contact@mercatora.com.